Q. When I try to sign into an e-resource I get an “Access Denied” message. What can I do?

Answer

There are several possible reasons for you being denied access: your library account might have expired; the publisher might have changed our access rights for a particular resource and our CityLibrary Search might need updating or the publisher might have made a mistake.

You need to email the E-Access Team (e-access@city.ac.uk) and they can investigate each individual case. Make sure you provide your details and details of the resource/article you are trying to access.

  • Last Updated 27 Mar 2017
  • Views 45
  • Answered By Richard Hornshaw

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