Q. When I try to sign into an e-resource I get an “Access Denied” message. What can I do?
There are several possible reasons for you being denied access: your library account might have expired; the publisher might have changed our access rights for a particular resource and our CityLibrary Search might need updating or the publisher might have made a mistake.
You need to email the E-Access Team (firstname.lastname@example.org) and they can investigate each individual case. Make sure you provide your details and details of the resource/article you are trying to access.