Q. My login details do not work when I try to sign into e-resources. What can I do?
Check if you can login to your City email account or Moodle. If your login does not enable access to email and Moodle there may be a problem with your IT account, so you should contact the IT Service Desk:
Tel: 020 7040 8181
Web: IT Service Desk
If you can access your email and Moodle accounts there may be a problem with your library account. Email the E-Access Team (firstname.lastname@example.org) and we will investigate the problem. Make sure you provide your details and details of the resource/article you are trying to access.