Q. When I try to sign into an online resource I get an “Access is Denied” message. What can I do?

When logging in to a database, online journal, or ebook with your City login you receive the message: Access is denied. You are not entitled to access this resource.

Answer

There are several reasons why you are denied access to an online resource:

Your Library Account has expired

You are not able to access online resources once your Library membership has expired.  This will be at the end of your course or employment.

If you are a current student at City, University of London and have recently had an extension to your course end date then please contact your course officer to ensure that your student record has been updated.  If you are unsure what to do, or you believe the record has been updated then contact us with your course details, name, and library barcode and we will investigate further.

If you are a temporary or fixed-term staff member whose contract has been extended, you will need to re-register for a Library Account once you have had your City card updated.

You are an Alumni member

Alumni members are not entitled to access to the Library's online resources. 

Online resources for alumni are available through the Alumni Network.

You can also access a limited number of online resources on site at Cass LRC and the Northampton Square Library using the walk-in access PC.

Student or staff at Kaplan, INTO, or one of our validated courses

You are only entitled to access a limited range of our online resources, and are trying to access a resource you do not have permission to.

If you believe that this is incorrect then contact us with your full name and library barcode, and we will look in to it for you.

Licensing restrictions

A small number of our online resources are only available to students and staff on specific courses.  If you are not studying on that course then you will receive the access denied message. 

If you believe that this is incorrect then please contact us with your full name and library barcode and we will investigate further.

 

If you are unsure, or have questions, please contact us, giving your full name and library barcode and we will look into it further.

  • Last Updated 10 May 2018
  • Views 1434
  • Answered By Rachel Scott Halls

FAQ Actions

Was this helpful? 0   0