There are several reasons why you could be denied access to an online resource:
Your Library Account has expired
You cannot access online resources once your Library membership has expired at the end of your course or employment.
Course extensions
If you are a current student at City, University of London and have recently had a course extension, contact your course officer to ensure that your student record has been updated. If you are unsure, or you believe the record has been updated, contact us with your course details, name, and University ID number.
You are an Alumni member
Alumni members are not entitled to access to the Library's online resources.
Online resources for alumni are available through the Alumni Network.
You can also access a limited number of online resources on site at the Business Library and the Northampton Square Library using the walk-in access PC.
Student or staff at Kaplan, INTO, or one of our validated courses
You are only entitled to access a limited range of our online resources, and are trying to access a resource you do not have permission to.
If you believe that this is incorrect, contact us with your full name and University ID number, and we will look in to it for you.
Licensing restrictions - specific courses
A small number of our online resources are only available to students and staff on specific courses. If you are not studying on that course, you will receive the "access denied" message.
If you believe that this is incorrect or have questions, contact us with your full name and University ID number, and we will investigate further.
